Last updated: 29/10/2026
This policy explains cancellations and refunds for paid membership plans on Divine Blessed Couple (www.divineblessedcouple.com), operated by Sheetal Pawar, JVPD, Juhu, Mumbai. Please read it before purchasing a plan. You can try the website first using the Free plan and any free trial on offer.
1. What you are paying for
A paid plan (Premium – 1 month, Silver – 6 months, Gold – 12 months) gives you access to the additional website features listed on the Membership Plans page for the plan period. It is a digital access service. It does not guarantee a match, responses from other members, or marriage, and a refund cannot be claimed on these grounds.
2. 48-hour cancellation with full refund
You may cancel a newly activated paid plan and receive a full refund if both of these are true:
- you send the cancellation request within 48 hours of plan activation, and
- you have not viewed the contact details (mobile number / email) of any member during the plan.
After 48 hours, or once any contact details have been viewed, the plan is treated as used and is not refundable, including for the unused part of the plan period.
3. Always refunded in full
- Duplicate payment — if you were charged twice for the same plan.
- Payment received but plan not activated — if we cannot activate your plan (for example, your payment is received but your profile is not approved).
- Service not available — if the website is unavailable for a continuous period of more than 7 days due to a fault on our side, you may choose a free extension of your plan for that period or a proportionate refund.
4. Not refundable
- Change of mind after the 48-hour window, finding a match through this or any other source, getting engaged or married, or not receiving the number of responses you expected.
- Accounts suspended or deleted for violation of our Terms & Conditions (for example fake profile, misuse of contact details, harassment or fraud).
- Free plans and free trials (no payment is taken).
5. How to request a cancellation or refund
Email divineblessedcouple@gmail.com or call/WhatsApp +91 98190 89790 from your registered email or mobile number with: your name, registered email, plan name, payment date and transaction / UTR number, and the reason for the request.
6. Refund timeline
- We acknowledge your request within 48 hours and inform you of our decision within 7 working days.
- Approved refunds are sent to the original payment method (UPI / bank account / card) within 7 working days of approval. Your bank may take a few more days to show the credit.
- When a refund is approved, the paid plan is cancelled and the account returns to the Free plan.
7. Cancellation by us
If we discontinue a paid plan or close the website for reasons not caused by you, we will refund the unused part of your plan on a proportionate (pro-rata) basis.
8. Grievance Officer
If you are not satisfied with the outcome, contact our Grievance Officer: Sheetal Pawar, JVPD, Juhu, Mumbai — divineblessedcouple@gmail.com, +91 98190 89790. Complaints are acknowledged within 48 hours and resolved within one month.